JAMROUTES

Terms & Conditions

Last updated: 23 October 2026

These terms apply to airport transfers, private transfers and private tours booked with JamRoutes (“we”, “us”) in Jamaica. By booking with us, you agree to them on behalf of everyone travelling in your group.

Requests and confirmation

Sending a request through this website doesn’t reserve a vehicle. We review every request, then send you the trip details and price to approve. Your booking is confirmed only when we tell you so in writing, after you’ve approved the details and paid.

Prices and payment

Prices are in US dollars and are for the whole vehicle, not per person.
Your quote covers the route, date, group size, luggage and extras you asked for. Return trips, extra stops and other changes are quoted separately.
Unless your quote says otherwise, prices don’t include admission tickets, meals, activities or tips.
The full agreed price is paid in advance through PayPal, which accepts PayPal balance and most debit and credit cards.

If you cancel or change your plans

48 hours or more before pickup: full refund.
24 to 48 hours before pickup: 50% refund.
Less than 24 hours before pickup, or a no-show: no refund.

Times are counted from the confirmed pickup time in Jamaica time. To cancel or change a booking, use our contact page. Changes depend on availability and may change the price. Refunds are paid to your original payment method through PayPal; your bank or card provider may take a few days to show them.

If we cancel

If we have to cancel, for example because of severe weather, a hurricane warning or a safety concern, we’ll tell you as soon as we can and offer a new time or a full refund. We aren’t responsible for other costs, such as hotels or activities, that you booked separately.

Waiting time and no-shows

Airport pickups: we track the flight you give us and wait up to 60 minutes free of charge after it actually lands.
All other pickups: we wait up to 15 minutes free of charge after the confirmed pickup time.

After that, the driver may wait longer at the extra waiting rate in your quote, if their schedule allows. If we can’t reach you by the end of the free waiting time, the driver may leave and the trip counts as a no-show. Please let us know straight away if your flight or plans change.

Your trip

Please give us accurate pickup, flight, group size and luggage details. Each vehicle carries up to 7 passengers, and children count as passengers. If your group or luggage doesn’t match your booking, we may not be able to carry everyone safely.
Child seats are available on request and depend on availability. Tell us the age of any child who needs one when you book.
Journey times depend on traffic, road and weather conditions. For departures, choose a pickup time that leaves you plenty of time to check in.
On private tours, we’ll do our best to include the places you ask for. Times at each stop are flexible, and attractions, restaurants and activity providers are responsible for their own services.

On board

Everyone must wear a seatbelt. Smoking, vaping and illegal substances aren’t allowed in the vehicle. The driver may refuse or end a trip, without a refund, if anyone’s behaviour puts others at risk. You’re responsible for the reasonable cost of cleaning or repairing damage caused by your group.

Our responsibility to you

We provide our services with reasonable care and skill. We aren’t responsible for delays or missed connections caused by traffic, weather, flight changes or other events outside our control. Please keep your valuables with you; we’ll do our best to return anything left in the vehicle. Our liability for any trip is limited to the price you paid for it, except where the law doesn’t allow that limit, including for death or personal injury caused by our negligence.

Reviews

After your trip, we may invite you to leave feedback. We publish a review only if you agree, and we may decline to publish reviews that are offensive or unrelated to your trip.

Law and changes to these terms

These terms are governed by the laws of Jamaica, and the courts of Jamaica will deal with any dispute. If we update these terms, the version in place when your booking was confirmed will apply to that booking. How we handle your information is explained in our privacy policy.